I bought Total Security 2015 for 3 devices in 2014 after using Internet Security for a couple of years before that. Unless you think you will never need to contact their support, I would avoid using Bitdefender products.Įxperiences of Bitdefender Total Security Overall I am very dissapointed with the customer support, a refund for a digital product should not be this difficult to process. So far no further information has been received from them. I thought some progress was being made so closed the dispute and informed them of this. Today i received an email at 1206 saying i need to close the dispute otherwise they cant refund me. On the 9th October having received no further emails I opened a dispute with Paypal and Bitdefender sent an email to say the order was cancelled, but still no word on the refund. I received a generic email a few hours later saying they are looking into it. After receiving no reply from them by the morning of the 8th I emailed again mentioning I would open a PayPal dispute if no response was received by 1400 that afternoon. I waited 48 hours and received no reply so i asked for an update on 7th October. Im sure the sofware is good but i did not like the way the firewall had to be configured, so i requested a refund via a support ticket on 5th October. Purchased Bitdefender Total Security Multi - Device on 30th September. The GUI is quite basic but does the job and I'm hardly aware that Bitdefender is working and I'm not aware of any system slowdown even when editing video etc.
After these were cleaned out, Bitdefender IS 2015 installed and registered fine. Eventually I emailed Customer Support who provided me with links to download several clean-up utilities for the AV systems which had previously been installed and supposedly uninstalled but which had left traces behind which needed deleting. However, registration now proved to be a problem.
My broadband connection is capped so I just ask, why must the file(s) be downloaded again each time ? In my case 3 times before Bitdefender installed. When this was done, the setup program had to be manually restarted and again, the large file(s) were downloaded. The install program first of all downloaded a large file(s) and then told me that I had to uninstall a previous AV installation.
The installation of Bitdefender IS 2015 was tricky as traces of other 3rd party AV packages prevented full installation. Bitdefender IS 2015 is almost an 'install and forget' system but installation can be tricky.
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